SHIPPING POLICY

SHIPPING POLICY

Last updated: 1 April 2026

This Shipping Policy applies to purchases made from ATRS Pty Ltd (ABN 20 686 423 432) trading as Curve Fitness Australia, operating under the Curve Fitness brand ("Curve Fitness", "we", "us" or "our").

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.

1. Delivery areas

We offer delivery across Australia, subject to carrier coverage, product type, freight limitations, stock location and site access.

Certain bulky, heavy or oversized items may require a custom freight quote, special handling, limited delivery options, depot collection, or delivery to selected postcodes only.

We may decline or cancel an order where delivery is not reasonably feasible and, if payment has already been received, we will refund the amount paid for the cancelled order.

2. Dispatch timeframes

Orders are generally processed after payment has been received and cleared.

Dispatch timeframes vary depending on stock location, product type, order size, freight method, stock transfers, public holidays and operational demand.

Any dispatch timeframe shown on the website, in a quote, by email, by phone or by message is an estimate only unless we expressly confirm otherwise in writing.

3. Delivery timeframes

Delivery timeframes vary by destination, product type, courier or freight provider, and whether the order is sent as standard parcel freight or bulky freight.

Delays can occur due to weather, carrier congestion, remote-area delivery limitations, missed delivery attempts, access issues, stock transfers, public holidays and events outside our reasonable control.

Except to the extent required by law, we are not responsible for delays caused by third-party freight providers or circumstances beyond our reasonable control.

4. Shipping charges

Shipping charges are calculated based on factors including destination, weight, dimensions, number of cartons, product type, delivery method and freight feasibility.

Where a shipping cost shown at checkout or quoted separately is clearly affected by an error, carrier issue or freight feasibility issue, we may contact you to arrange the correct freight charge or cancel the order and provide a refund.

Any advertised free-shipping or promotional shipping offer applies only where expressly stated and is subject to the conditions of that offer, including any postcode, product, quantity or minimum-spend restrictions.

4A. Free Delivery Offer

Free delivery is available only for eligible orders over A$500 delivered to eligible metro postcodes within Melbourne Metro, Sydney Metro, Brisbane Metro, Gold Coast Metro and Adelaide Metro, as determined by our postcode eligibility rules, shipping calculator, quote or written confirmation at the time of order acceptance.

Mats are always excluded from free-delivery offers and will attract a separate freight charge. We may also identify other excluded products or delivery circumstances on the relevant product page, cart, checkout, quote or order confirmation.

Free delivery is not available for regional, rural, remote or ineligible postcodes, special freight arrangements, depot deliveries, access-constrained deliveries, or any order we identify as excluded from the offer.

5. Authority to leave

Some deliveries may be made with authority to leave where permitted by the selected carrier or freight provider and where you have authorised that method or do not request otherwise.

If authority to leave applies, risk may pass once the goods are delivered to the address provided, subject to any rights you may have under law.

If you do not want authority to leave, you should tell us before dispatch. Signature-required delivery may not be available for all orders or locations.

6. Bulky freight and access requirements

For heavy or bulky items, delivery is generally to a safe ground-floor location, kerbside, driveway or building entrance unless otherwise agreed in writing.

Drivers and freight providers may refuse delivery where access is unsafe, restricted or unsuitable, including where there are stairs, narrow access points, vehicle restrictions, unsafe surfaces, or other handling risks.

You are responsible for ensuring the delivery location is accessible and safe.

Additional charges may apply for re-delivery, storage, tail-lift requirements, manual handling, remote-area surcharges, missed delivery appointments or special access requirements.

7. Missed deliveries and re-delivery

If a delivery attempt fails because no one is available, access is not possible, the address supplied is incorrect, or the site is unsuitable, additional charges may apply for storage, return, re-delivery or handling.

8. Pickup and Same-Day Pickup

Pickup is available only from selected warehouse locations confirmed by us.

Same-day pickup is available only in Melbourne Metro, Sydney Metro, Brisbane Metro, Gold Coast Metro and Adelaide Metro for eligible in-stock items held at the selected pickup location, after payment has cleared in full and after we send pickup-ready confirmation. Same-day pickup is not guaranteed and remains subject to daily cut-off times, stock-location accuracy, staffing, safety requirements and operational capacity.

Same-day pickup is not available for regional, rural, remote or ineligible locations unless we expressly confirm otherwise in writing.

9. Inspection on delivery

You should inspect your order as soon as reasonably possible after delivery or collection.

If goods appear damaged, incomplete or incorrect, contact us promptly with your order number and clear photos where possible.

Prompt notice helps us investigate freight issues efficiently, but nothing in this policy limits your rights under the Australian Consumer Law.

10. Incorrect addresses

You are responsible for providing an accurate delivery address, contact number and any relevant access instructions.

If an order has already been dispatched, address changes may not be possible or may incur additional charges.

11. Delays outside our control

Except to the extent required by law, we are not liable for failure or delay caused by events beyond our reasonable control, including carrier delays, industrial action, severe weather, road closures, natural disasters, government action, system outages, supplier delays or stock transfer issues.

12. Contact

For delivery or pickup enquiries, contact:

Curve Fitness
Phone: 1300 252 643
Email: sales@curvefitness.com.au
Website: curvefitness.com.au