Privacy Policy
PRIVACY POLICY
ATRS Pty Ltd (ABN 20 686 423 432) trading as Curve Fitness Australia
Last updated: 1 April 2026
ATRS Pty Ltd (ABN 20 686 423 432) trading as Curve Fitness Australia (“Curve Fitness”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us, place an order, apply for finance, use our customer support channels, interact with our advertising, submit a review, or otherwise deal with us.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What personal information we collect
The personal information we collect depends on how you interact with us, but may include:
- your name
- billing address
- shipping or delivery address
- email address
- phone number
- company name where relevant
- order history and transaction details
- products purchased, quoted or enquired about
- payment-related information, such as payment method, payment status, transaction identifiers and billing information
- limited fraud or verification information received from payment or finance providers
- account details if you create or use an account
- support enquiries, live chat messages, emails, recorded phone calls where applicable, and other communications with us
- warranty, return, refund and complaint history
- reviews, ratings, testimonials, survey responses and other content you submit
- marketing preferences, including whether you have opted in or unsubscribed
- device, browser and website usage information, including IP address, cookies, pixels, session information, pages viewed, products viewed, referring websites and approximate location information derived from IP address
2. How we collect personal information
We collect personal information in a number of ways, including when you:
- browse or use our website
- fill in website forms
- place an order or attempt to place an order
- check out using our website or payment providers
- contact us by email, phone, live chat, social media or our website
- sign up to marketing communications
- respond to review requests, surveys or promotions
- engage with our ads or marketing content
- request support, a quote, delivery information, warranty assistance or after-sales service
- leave a review on our website, Google, Trustpilot or another review platform
- interact with cookies, pixels and similar technologies on our website
We also collect some information automatically through cookies, pixels, analytics tools and advertising technologies.
In some cases, we may receive personal information from third parties, such as payment providers, finance or buy-now-pay-later providers, courier and shipping partners, analytics providers, advertising platforms, review platforms, support platforms and service providers who help us operate our business.
Where lawful and practicable, you may choose not to identify yourself or to use a pseudonym when making a general enquiry. However, in many cases we will need your real details to process an order, arrange delivery, provide support, assess a warranty claim, or otherwise deal with you.
3. Why we collect personal information
We collect, hold, use and disclose personal information for purposes including:
- to provide our products and services
- to process payments and complete transactions
- to arrange delivery, pickup, freight, fulfilment, warranty support, returns and refunds
- to communicate with you about orders, enquiries, support requests and complaints
- to operate customer accounts and keep internal business records
- to verify identity, reduce fraud risk and protect our business, customers and platforms
- to assess, facilitate or support finance or buy-now-pay-later options made available through our website or sales channels
- to send service-related communications, such as order confirmations, dispatch updates and warranty information
- to send marketing communications, promotional offers, abandoned cart reminders, review requests and SMS or email campaigns where permitted by law
- to improve our products, services, customer experience, website performance and advertising effectiveness
- to conduct analytics, audience matching, remarketing and campaign measurement
- to train staff, maintain quality assurance and manage disputes, including through recorded calls where applicable
- to comply with legal, tax, accounting, regulatory and insurance obligations
- to establish, exercise or defend legal claims
If you do not provide certain personal information, we may not be able to supply products, process your order, arrange delivery, provide support, offer finance options, or respond properly to your enquiry or complaint.
4. Cookies, pixels and advertising technologies
We use cookies, pixels, tags, scripts and similar technologies on our website for functional, analytics, security and advertising purposes.
These technologies may collect information such as your IP address, browser type, device information, pages viewed, actions taken on our website, items viewed, cart activity and interactions with our ads or emails.
We may use these technologies to:
- keep the website functioning properly
- remember your preferences and cart
- understand website traffic and user behaviour
- improve website performance and usability
- measure the performance of our ads and campaigns
- show relevant advertising on platforms such as Google, Meta and TikTok
- send abandoned cart reminders and related marketing communications where permitted by law
You can usually control cookies through your browser settings. However, disabling some cookies may affect website functionality.
5. Direct marketing
We may send you marketing and promotional communications by email, SMS or other electronic means where you have consented or where otherwise permitted by law.
These communications may include product updates, promotions, offers, restock notifications, review requests, abandoned cart reminders and related marketing content.
You can opt out at any time by using the unsubscribe link in an email, following the opt-out instructions in an SMS, or contacting us using the details in this policy.
Even if you opt out of marketing, we may still send non-marketing communications relating to your order, account, warranty, support request or other transactional matters.
6. How we hold personal information
We hold personal information in electronic and, in some cases, paper form.
Personal information may be stored or accessible in systems and locations including:
- Shopify and related ecommerce systems
- payment gateway and finance provider systems
- email inboxes and support systems
- live chat and helpdesk systems
- courier, freight and shipping portals
- cloud storage, shared drives, spreadsheets and internal business records
- warehouse and fulfilment software
- review and marketing platforms
- paper files relating to returns, warranties, disputes or other customer matters
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include user access controls, passwords, multi-factor authentication, limited permissions, system security measures, staff training, secure service providers and document handling procedures.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Who we may disclose personal information to
We may disclose personal information to third parties where reasonably necessary for the purposes described in this policy, including to:
- Shopify and related ecommerce platform providers
- payment providers, including Shopify Payments, PayPal and card payment processors
- finance and buy-now-pay-later providers made available from time to time
- courier, freight, shipping and logistics providers, including BigPost and related delivery partners
- warehouse and fulfilment providers or software providers
- live chat, helpdesk and customer service providers
- review and reputation platforms, including Trustpilot and Google review-related services
- analytics, SEO and advertising providers, including Google Analytics, Google Ads, Meta/Facebook Pixel, TikTok Pixel, Ahrefs and SEMrush
- email and SMS marketing providers
- cloud storage, communications and IT service providers
- external web developers, IT contractors and support personnel
- accountants, insurers, lawyers and other professional advisers
- regulators, government authorities, courts, tribunals, law enforcement bodies or other third parties where required or authorised by law
- any purchaser, investor, adviser or successor in connection with a business sale, restructure, financing or asset transaction
We do not sell personal information as a standalone business activity.
8. Overseas disclosure
Because we use cloud-based platforms, ecommerce providers, payment providers, analytics and advertising tools, review platforms, contractors and support personnel located in or operating from other countries, personal information is likely to be disclosed to overseas recipients.
Where practicable, the countries in which overseas recipients are likely to be located include:
- Canada
- United States
- Ireland
- Singapore
- India
- Pakistan
- Philippines
Personal information may also be accessed or processed in other countries where our service providers, platform providers, advertising providers, review platforms, payment providers, contractors or related infrastructure are located or operate from time to time.
We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with applicable privacy obligations, but overseas laws and protections may differ from those in Australia.
9. Payment and finance providers
When you make a payment or choose to use a finance or buy-now-pay-later option, your information may also be collected and handled by the relevant provider under its own privacy policy and terms.
Depending on the method used, we may receive limited payment-related or status information from that provider to confirm, administer and support your transaction.
10. Accessing and correcting your personal information
You may request access to the personal information we hold about you, and you may request correction of personal information that is inaccurate, out-of-date, incomplete, irrelevant or misleading.
To make a request, contact us using the details below. We may ask you to verify your identity before providing access or making a correction.
We aim to acknowledge access or correction requests within 5 business days and to respond within a reasonable period, usually within 30 calendar days.
In some circumstances, we may refuse access or correction where permitted by law. If we do, we will provide written reasons where required.
11. Retention of personal information
We keep personal information for as long as reasonably necessary for the purposes described in this policy, including to fulfil orders, provide support, maintain business and tax records, manage warranties, resolve disputes, comply with legal obligations and protect our legal interests.
When personal information is no longer reasonably required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it.
12. Making a privacy complaint
If you believe we have mishandled your personal information, you can make a privacy complaint by contacting us using the details below.
Please include enough detail for us to understand and investigate the issue, including your name, contact details, the nature of the complaint, relevant dates and any supporting information.
Our complaint process is:
- we will acknowledge your complaint within 5 business days
- we may ask you for more information if needed
- we will investigate the complaint internally
- we aim to provide a written response within 30 calendar days
If we need more time, we will let you know.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
13. Contact us
If you have any questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact:
Privacy Contact
ATRS Pty Ltd trading as Curve Fitness Australia
Email: support@curvefitness.com.au
Phone: 1300 252 643
Address: Unit 2, 7–9 Linmax Court, Point Cook VIC 3030, Australia
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal obligations. Any updated version will be published on our website with a revised “Last updated” date.